RETURNED: Working with Emotional Intelligence

Working with Emotional Intelligence, by Daniel Goleman (New York: Bantam Books, 1998).

Summary:
"Daniel Goleman's bestselling Emotional Intelligence revolutionized the way we think about personal excellence. Now he brings his insight into the workplace, a book sure to change the shape of business for decades to come. In Working with Emotional Intelligence, Goleman reveals the skills that distinguish star performers in every field, from entry-level jobs to top executive positions. He shows that the single most important factor is not IQ, advanced degrees, or technical expertise, but the quality Goleman calls emotional intelligence. Self-awareness, self-confidence, and self-control; commitment and integrity; the ability to communicate and influence, to initiate and accept change -- these competencies are at a premium in today's job market. The higher up the leadership ladder you go, the more vital these skills become, often influencing who is hired or fired, passed over or promoted. As Goleman shows, we all possess the potential to improve our emotional intelligence -- at any stage in our career. He provides guidelines for cultivating these capabilities -- and also explains why corporate training must change if it is to be effective."

Table of Contents:

I. Beyond Expertise

• 1. The New Yardstick
• 2. Competencies of the Stars
• 3. The Hard Case for Soft Skills

II. Self-Mastery

• 4. The Inner Rudder
• 5. Self-Control
• 6. What Moves Us

III. People Skills

• 7. Social Radar
• 8. The Arts of Influence
• 9. Collaboration, Teams, and the Group IQ

IV. A New Model of Learning

• 10. The Billion-Dollar Mistake
• 11. Best Practices

V. The Emotionally Intelligent Organization

• 12. Taking the Organizational Pulse
• 13. The Heart of Performance

Some Final Thoughts

Appendix 1 - Emotional Intelligence
Appendix 2 - Calculating the Competencies of Stars
Appendix 3 - Gender and Empathy
Appendix 4 - Strategies for Leveraging Diversity
Appendix 5 - Further Issues in Training

My Take:
Not a page-turner like my last few weeks, but one I probably need to read as I'm back on the job market again. Let's see if it proves useful.

OK, folks, this one's on hold for a while. It's wprthwhile reading and all, but with the 3 jobs I'm juggling at present I want to actually be entertained when I can steal a few minutes to read for fun. Let's see if I can get back to it before the library calls it home.